Refund policy
Refund policy
Thanks for being a part of Radwana Community!
قال رسول الله ﷺ:
"رحم الله رجلاً سمحًا إذا باع، وإذا اشترى، وإذا اقتضى."
PLEASE,
Check your order ( Size, fitting , material & design ) before paying to the courier.
You have every right to return the item ON SPOT and paying the delievery fees only.
Returns & exchanges : must be within 14 working days & item with the full package with tags (Barcode tag)
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The item must be in its original condition, unused, with the full packaging and barcode tag attached.
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Exchanges are available online through our courier service within 14 working days after receiving the order.
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Returns are available online only through our courier service.
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As we operate online only, we do not have a physical store for returns or exchanges.
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We do not accept returns or exchanges at any events (such as bazaars or open days).
Sale Items
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Items purchased on sale CANNOT BE REFUNDED.
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Sale items can only be exchanged within 14 working days through our courier service.