Refund policy

Refund policy

Thanks for being a part of Radwana Community!

قال رسول الله ﷺ:
"رحم الله رجلاً سمحًا إذا باع، وإذا اشترى، وإذا اقتضى."

PLEASE, 

Check your order ( Size, fitting , material & design ) before paying to the courier.

You have every right to return the item ON SPOT and paying the delievery fees only.

Returns & exchanges : must be within 14 working days & item with the full package with tags (Barcode tag)

  • The item must be in its original condition, unused, with the full packaging and barcode tag attached.

  • Exchanges are available online through our courier service within 14 working days after receiving the order.

  • Returns are available online only through our courier service.

  • As we operate online only, we do not have a physical store for returns or exchanges.

  • We do not accept returns or exchanges at any events (such as bazaars or open days).

Sale Items

  • Items purchased on sale CANNOT BE REFUNDED.

  • Sale items can only be exchanged within 14 working days through our courier service.